1. Who controls your information
Uptime Workshop Ltd is the controller of personal information collected through this website and during enquiries about our systems administration training. Our registered company number is 10928461 and our VAT number is GB 341 7284 19. Our contact address is 42 Great Ancoats Street, Manchester M4 5AB. You can call 0161 850 2746 or write to privacy@uptimeworkshop.co.uk.
We do not currently appoint a statutory data protection officer because the scale and nature of our processing does not require one. Privacy enquiries are handled by our operations director at the email address above.
2. Information we collect
When you request a course call, we collect the name, company, email address, phone number, industry, preferred meeting method and current challenge that you enter in the form. If you contact us another way, we keep the details needed to understand and answer your enquiry. Course participants may later provide attendance records, accessibility requirements, assessment work, tutor feedback and billing contact details under a separate enrolment agreement.
Our web server records limited technical data, which may include your Internet Protocol address, browser type, requested page, referral source, approximate region, date and time. Security logs help us detect repeated failed requests and other misuse. They are not used to make decisions about course eligibility.
Cookies can remember whether you accepted optional measurement. Necessary storage records your consent choice. If you accept optional cookies, our measurement and advertising providers may receive page-view, device, campaign and interaction data. We do not intentionally collect special-category data through the course call form. Please leave medical details and confidential employer information out of the free-text box.
3. Why we process it
Course enquiries
We use enquiry details to arrange the requested conversation, assess whether the course matches your stated experience, answer questions and keep a record of what was discussed. The legal basis is taking steps at your request before a contract and our legitimate interest in running an orderly admissions process.
Course delivery and accounts
If you enrol, we process participant and payer details to provide workshops, administer access to labs, record attendance, issue invoices and meet tax obligations. Contract and legal obligation are the main legal bases. We may use legitimate interests to improve a tutor’s lesson plan from aggregated feedback, but we do not publish identifiable learner comments without permission.
Site measurement and campaign reporting
Optional analytics help us understand which pages are useful and whether an advertising campaign led to an enquiry. Consent is the basis for reading or setting those non-essential cookies. Refusing them does not block any page or form.
Security and legal matters
Server logs, fraud checks and correspondence may be processed under legitimate interests to protect our website, learners and staff. Where the law requires a record, legal obligation applies. We balance our need against your rights before relying on legitimate interests.
4. How information is used
Authorised staff use the information to reply, schedule calls, discuss course suitability, prepare enrolment documents and handle support. We may connect an enquiry to a campaign record so we can judge whether paid promotion is useful. We do not sell personal information. We do not use course-call answers for automated eligibility decisions, and no person is denied a place solely by an algorithm.
Honestly, free-text forms are poor vaults. Do not put passwords, live network addresses, access tokens or details of an active security incident in your message. If technical scoping later requires sensitive material, we arrange an agreed channel and define what should be shared.
5. Suppliers and recipients
We use carefully selected suppliers for website hosting, business email, scheduling, customer records, payment administration, analytics and advertising measurement. They may process information only under our written instructions or as independent controllers where their own legal duties apply. Professional advisers, insurers, regulators, courts or law-enforcement bodies may receive information when disclosure is lawful and necessary.
Optional site measurement and campaign tags are loaded only after you choose “Accept all” in the cookie banner. Those providers can use identifiers and device information according to their own notices. You can choose “Necessary only” and still use the full site.
6. International transfers
Some suppliers may process data outside the United Kingdom. Before permitting a restricted transfer, we check for an adequacy regulation or use an approved safeguard, such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses. We carry out a transfer risk assessment where required and apply access controls to reduce exposure. A copy of the relevant safeguard can be requested, although commercial or security details may be redacted.
7. Cookies and local storage
Necessary: local storage remembers whether you selected all cookies or necessary storage only. This keeps the banner from returning on each page. It is required to honour your choice.
Analytics: if accepted, measurement cookies count visits, pages, broad location and device characteristics. Reports are used in aggregate to understand site use.
Marketing: if accepted, campaign cookies can record that a visitor reached the site from an advertisement and later completed an enquiry. They may support remarketing where a campaign is configured.
You can clear cookies and site storage in your browser to reset the choice. Blocking every cookie may cause the banner to reappear, but it will not prevent access to course information. Consent can be withdrawn at any time by clearing site data and returning to choose “Necessary only”.
8. Retention
- Unsuccessful or inactive course enquiries are normally erased 18 months after the last meaningful contact.
- Participant records and signed agreements are generally retained for six years after the course ends so we can answer contractual and accounting questions.
- Invoices and tax records are retained for at least six years after the relevant financial year.
- Routine security logs are kept for 90 days unless an event requires longer investigation.
- Cookie consent records remain on your device until cleared and may be refreshed when our cookie setup changes.
We may keep a record longer where a legal claim, regulator request or safeguarding concern makes that necessary. When the reason ends, deletion or irreversible aggregation follows.
9. Security
We use encrypted connections in transit, role-based staff access, multi-factor authentication for core business systems, supplier reviews, encrypted backups and documented incident handling. Access is removed when a role changes. No internet service is risk-free, so we cannot promise that a transmission will never be intercepted; we can promise to investigate suspected breaches and notify affected people and the regulator when the law requires it.
10. Your UK data rights
Depending on the circumstances, you can ask for access to your personal information, correction of inaccurate information, erasure, restriction, portability or an objection to processing based on legitimate interests. You can withdraw consent without affecting processing that was lawful before withdrawal. You can also object to direct marketing at any time.
Send a request to privacy@uptimeworkshop.co.uk. We may ask for proportionate proof of identity. We usually respond within one month; complex or numerous requests may lawfully take longer, in which case we explain the extension. There is normally no fee.
If our response does not settle your concern, you may complain to the UK supervisory authority for information rights. You also retain the right to seek a judicial remedy.
11. Children
Our professional training is intended for people aged 18 or over. We do not knowingly collect information from children through this site. A parent or guardian who believes a child has submitted information should contact us so we can investigate and erase it where appropriate.
12. Changes and contact
We review this policy when our forms, suppliers or legal duties change. The date at the top shows the latest revision. A material change will be presented clearly on this page rather than hidden in a minor wording edit.
Privacy questions and rights requests: Uptime Workshop Ltd, 42 Great Ancoats Street, Manchester M4 5AB; privacy@uptimeworkshop.co.uk; 0161 850 2746.