1. About these terms
These terms govern use of the Uptime Workshop Ltd website and the systems administration training we agree to provide. “We”, “us” and “our” mean Uptime Workshop Ltd, company number 10928461, of 42 Great Ancoats Street, Manchester M4 5AB. “You” means the person using the site, a participant, or the organisation purchasing training, as the context requires.
A website enquiry does not create a booking. A course contract starts when we issue written confirmation and the purchaser accepts the course proposal or pays the stated invoice, whichever happens first. Any proposal may include cohort dates, fees, participant count and extra terms; if it conflicts with this page, the signed proposal takes priority.
2. The training service
We provide instructor-led training in systems administration, networking, service operations, cyber defence and related workplace skills. Delivery may include live online workshops, guided lab environments, tutor clinics, written exercises, assessments, course notes and career practice. Exact content appears in the accepted proposal or enrolment confirmation.
Lab scenarios are educational simulations. They are not security monitoring, incident response, technical support or consultancy for a live production environment. Advice given during a workshop should be tested and approved through your organisation’s own change process before use on operational systems.
Course dates and named tutors may change for illness, transport disruption, infrastructure failure or another event outside reasonable control. We will give as much notice as practical and offer a reasonable replacement session where a live workshop cannot run.
3. Your responsibilities
You must provide accurate enrolment details, meet the stated prerequisite level and attend using suitable equipment and connectivity. Participants must follow tutor safety instructions and use lab credentials only for the allocated environment. Accounts must not be shared.
You must not probe, damage, copy or interfere with another participant’s environment; attempt access beyond an assigned lab; introduce malicious code; harass staff or learners; record a session without written permission; or use course access for unlawful activity. A simulated defensive exercise never authorises activity against a real system.
Employers purchasing a team cohort are responsible for nominating participants, identifying any scheduling constraints and ensuring that material supplied for custom exercises is lawful to share. Do not send live passwords, personal datasets or secret keys. We may reject supplied material that creates an avoidable security or privacy risk.
4. Fees, invoices and taxes
Fees are quoted in pounds sterling and state whether VAT is included. Unless a proposal says otherwise, business invoices are due within 14 calendar days and individual places must be paid before the cohort begins. Access may be paused while an undisputed invoice remains overdue.
Where the Late Payment of Commercial Debts legislation applies, we may charge statutory interest and recovery costs. We first try to resolve ordinary invoice queries directly. Bank charges, currency conversion and employer reimbursement arrangements remain the purchaser’s responsibility.
5. Cancellations, transfers and refunds
An individual consumer who books at a distance may have a statutory 14-day cancellation right. If you ask us to begin the service within that period, you may have to pay for the proportion already supplied; the right can be lost once the service is fully performed with your express request and acknowledgement. Nothing here removes a mandatory consumer right.
Outside a statutory right, a participant may move once to another available cohort by giving at least 14 days’ written notice. Cancellations received at least 28 days before the start date receive a refund less any clearly stated, reasonable administration cost. Between 14 and 27 days, we may offer a transfer or a 50% refund. Later cancellations are not normally refundable, although a substitute participant meeting the prerequisites may attend.
Private team cohorts require reserved tutor and lab time. Their cancellation schedule is set in the proposal. If we cancel a course and cannot offer a suitable replacement, we refund the fee paid for the cancelled delivery. Travel, accommodation, lost earnings and internal staffing costs are not reimbursed.
6. Intellectual property
We or our licensors own the website, teaching structure, lab designs, course notes, exercises, graphics and brand materials. Enrolment gives each participant a personal, limited, non-transferable right to use supplied materials for learning and internal reference. It does not permit resale, public posting, bulk copying, commercial teaching or removal of ownership notices.
You retain ownership of original work you create. You grant us a limited right to host and review it for course delivery, assessment and support. We will not publish identifiable participant work as marketing material without separate permission.
7. Lab availability and acceptable use
We aim to keep scheduled labs available during stated access windows, but no internet-based lab can be promised without interruption. Planned maintenance, urgent security work or supplier failure may briefly affect access. If a material outage blocks an assessed exercise, we will extend the relevant window or provide another reasonable opportunity.
Fair-use limits may apply to processor, storage and network consumption so one participant does not degrade the cohort. We can suspend activity that threatens service stability or security. Where safe, we explain the issue and give the participant a chance to correct it.
8. Learning outcomes and careers
Progress depends on attendance, prior knowledge and practice. Examples, completion rates and client outcomes describe past activity; they do not promise a grade, certification, promotion, interview or job. Employers control their own hiring decisions. We provide learning feedback and career practice, not recruitment or regulated career advice.
9. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that law does not allow us to exclude. Subject to that sentence, we are not liable for indirect or consequential loss, lost profit, lost revenue, loss of business opportunity, or corruption of live systems caused by applying an educational example without appropriate testing.
For a business purchaser, our total aggregate liability arising from a course is limited to the fees paid for that course in the 12 months before the event giving rise to the claim. For consumers, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care, but not for business losses. Your statutory rights remain unchanged.
10. Ending access
Either party may end a contract for a serious breach that is not remedied within 14 days after written notice, where remedy is possible. We may suspend or end access immediately for attempted unauthorised access, deliberate damage, credible threats to another person, or repeated serious disruption. Fees already due remain payable. Clauses on payment, ownership, confidentiality, liability and disputes survive termination where their nature requires it.
11. Data protection and confidentiality
Our Privacy Policy explains how we handle personal information. Each party must protect confidential technical or commercial information received from the other and use it only for the course. This duty does not cover information already lawfully known, public through no breach, independently developed, or required to be disclosed by law.
12. Law and disputes
These terms and any non-contractual dispute are governed by the law of England and Wales. Consumers living elsewhere in the United Kingdom retain any mandatory protection and may bring proceedings in the courts available under consumer law. Business disputes fall under the exclusive jurisdiction of the courts of England and Wales.
Before starting proceedings, both parties should give written details of the problem and allow 30 days for a good-faith discussion. Mediation in Manchester may be proposed if direct discussion stalls, but neither party is forced to give up a right to urgent court relief.
13. General terms and contact
If a clause is unenforceable, the remaining clauses continue. Delay in enforcing a right does not waive it. You may not transfer a course contract without our written agreement; we may transfer it as part of a genuine business reorganisation if your rights are not reduced. These terms do not create rights for a third party under the Contracts (Rights of Third Parties) Act 1999.
Questions or notices may be sent to Uptime Workshop Ltd, 42 Great Ancoats Street, Manchester M4 5AB; hello@uptimeworkshop.co.uk; 0161 850 2746.